Harris And Son - Crafters
Our policy is to acknowledge every order immediately by email
and to ship every item within one business day after receipt of
payment. We attempt to maintain an inventory on all items,
however sometimes we run out which causes a delay in
shipment. If there is such a delay our same day notice will
advice you of the nature and estimated time of the delay and
give you the option of canceling your order at no charge. If you
decide to continue with the order we will do everything in our
power to expedite your order including upgrading you to
premium shipping. Since we use the US Post Office this would
mean priority mail.
If you have any questions about this policy please email us.
and to ship every item within one business day after receipt of
payment. We attempt to maintain an inventory on all items,
however sometimes we run out which causes a delay in
shipment. If there is such a delay our same day notice will
advice you of the nature and estimated time of the delay and
give you the option of canceling your order at no charge. If you
decide to continue with the order we will do everything in our
power to expedite your order including upgrading you to
premium shipping. Since we use the US Post Office this would
mean priority mail.
If you have any questions about this policy please email us.
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We strive to provide a total quality system where the
customer is served in their best interest. Sometimes
things happen where we fail. Below are our policies
that are intended to minimize any frustration incurred
due to internal or external mistakes, failures, or down
right screw-ups.
customer is served in their best interest. Sometimes
things happen where we fail. Below are our policies
that are intended to minimize any frustration incurred
due to internal or external mistakes, failures, or down
right screw-ups.
● Guarantee
Our products are unconditionally guaranteed against defects in
material and workmanship. We will repair, replace, or exchange
your heirloom piece for as long as you own it.
In addition, catalog items can also be returned for up to 30
days from date of purchase provided they are in a new
condition and resalable. Please see our return policy for
undamaged items. Custom made pieces are generally not
returnable but a request can be made through customer service
to discuss the specifics of your request.
If the product fails please contact our returns department for a
return authorization and return it to us properly packaged and
insured for repair or replacement. If the item is no longer
available and we can not affect a repair, we will do our best to
accommodate you including substitutions or refunding the full
cost of the item, shipping, and tax.
Our products are unconditionally guaranteed against defects in
material and workmanship. We will repair, replace, or exchange
your heirloom piece for as long as you own it.
In addition, catalog items can also be returned for up to 30
days from date of purchase provided they are in a new
condition and resalable. Please see our return policy for
undamaged items. Custom made pieces are generally not
returnable but a request can be made through customer service
to discuss the specifics of your request.
If the product fails please contact our returns department for a
return authorization and return it to us properly packaged and
insured for repair or replacement. If the item is no longer
available and we can not affect a repair, we will do our best to
accommodate you including substitutions or refunding the full
cost of the item, shipping, and tax.
| ● Returns/Refunds |
In the event of damage or loss the customer should contact our returns
department so that we can help with any questions or problems
encountered in filing a claim. We want to help in any way we can and
keep your frustration to a minimum.
department so that we can help with any questions or problems
encountered in filing a claim. We want to help in any way we can and
keep your frustration to a minimum.
| ● Non-damaged items |
| ● Items damaged in shipment, either partial or total loss |
All items are insured by Harris And Son - Crafters for the sale price of
the item when shipped. The USPS requires three things to pay on a
claim: Proof of the value of the item at the time the item was shipped,
proof of insurance on the item, and proof of damage to the item. The
shipment will include an invoice from Harris And Son - Crafters proving
the value, the shipping box will contain a label with proof of insurance,
and the customer will have the damaged item and package the item
was shipped in.
It is important not to destroy or discard the package that the item was
shipped in as this needs to be examined by USPS employees at the
time of the claim.
The customer is responsible for filing the insurance claim to receive a
refund for the purchase amount. This is our policy not the USPS policy.
For a claim of this kind the USPS will allow either party to file the claim
but since the customer is the only one with the damaged item it is
more practical for them to file. To compensate the customer for the
inconvenience of filing the claim we will waive the shipping and
handling charges if a subsequent order is made either to replace the
item in kind or for a substitution. If this is not satisfactory, contact us
at customer service and we will be happy to discuss compensation
more to your liking.
The USPS may ask for the customer to surrender the damaged item at
the time the claim is made. Do so but be sure to get a receipt for the
item in case the claim is rejected. The receipt will virtually guarantee a
payout on the claim since the USPS will most likely not be able to
return the item.
If the claim is denied by the USPS due to inadequate packaging, Harris
And Son - Crafters will replace the item at no charge to the customer
including shipping and handling.
the item when shipped. The USPS requires three things to pay on a
claim: Proof of the value of the item at the time the item was shipped,
proof of insurance on the item, and proof of damage to the item. The
shipment will include an invoice from Harris And Son - Crafters proving
the value, the shipping box will contain a label with proof of insurance,
and the customer will have the damaged item and package the item
was shipped in.
It is important not to destroy or discard the package that the item was
shipped in as this needs to be examined by USPS employees at the
time of the claim.
The customer is responsible for filing the insurance claim to receive a
refund for the purchase amount. This is our policy not the USPS policy.
For a claim of this kind the USPS will allow either party to file the claim
but since the customer is the only one with the damaged item it is
more practical for them to file. To compensate the customer for the
inconvenience of filing the claim we will waive the shipping and
handling charges if a subsequent order is made either to replace the
item in kind or for a substitution. If this is not satisfactory, contact us
at customer service and we will be happy to discuss compensation
more to your liking.
The USPS may ask for the customer to surrender the damaged item at
the time the claim is made. Do so but be sure to get a receipt for the
item in case the claim is rejected. The receipt will virtually guarantee a
payout on the claim since the USPS will most likely not be able to
return the item.
If the claim is denied by the USPS due to inadequate packaging, Harris
And Son - Crafters will replace the item at no charge to the customer
including shipping and handling.
| ● Items lost in shipment |
Harris And Son - Cratfers will file all claims for lost shipments but may
require a notarized letter from the customer , dated at least 30 days
after the date that the article was mailed, reporting that the item never
arrived or the proper part of the USPS claim Form 1000 completed and
signed by the customer reporting that the article was not received. The
30 day wait is a USPS policy.
In the event of this unlikely scenario please contact us at customer
service in order to discuss a compensation for the long delay in refund
due to the 30 day wait.
require a notarized letter from the customer , dated at least 30 days
after the date that the article was mailed, reporting that the item never
arrived or the proper part of the USPS claim Form 1000 completed and
signed by the customer reporting that the article was not received. The
30 day wait is a USPS policy.
In the event of this unlikely scenario please contact us at customer
service in order to discuss a compensation for the long delay in refund
due to the 30 day wait.
Items not damaged in shipment may be returned at any time within a
30 day period from the date of sale for a full refund provided they are
in a new condition and resalable. A return authorization request can be
made by emailing our returns department. Please include your name
and a day time phone number where a customer service representative
can contact you.
The preferred method of refund is through a PayPal transfer; however,
customers that don’t have an account can receive a check through the
mail.
The item must be shipped back at the customer’s expense and must
be received in new condition to receive a full refund. It is suggested
that insurance be taken out at the time of mailing since it is the
customer’s responsibility to return the item in refundable condition.
The sale price of the item will be refunded within one business day after
the item is returned or on the Monday following a Saturday return if a
check is to be issued.
30 day period from the date of sale for a full refund provided they are
in a new condition and resalable. A return authorization request can be
made by emailing our returns department. Please include your name
and a day time phone number where a customer service representative
can contact you.
The preferred method of refund is through a PayPal transfer; however,
customers that don’t have an account can receive a check through the
mail.
The item must be shipped back at the customer’s expense and must
be received in new condition to receive a full refund. It is suggested
that insurance be taken out at the time of mailing since it is the
customer’s responsibility to return the item in refundable condition.
The sale price of the item will be refunded within one business day after
the item is returned or on the Monday following a Saturday return if a
check is to be issued.
Customer Service Policies